Make the complicated feel clear.

Hi, I'm Tianchen!

I design information that helps people get real value from complex software. For over a decade in technical communication, I've built content models and documentation for products where the hard part is making the complicated feel clear. I work as a user advocate—listening for where people struggle and what they're actually trying to do, then turning that into enablement that drives adoption. My approach is curious and visually literate, shaped by a long habit of reading, history, and typography.

Selected Projects

AI Automation

Claude Code Manager

A vibe-coded control panel that brings a sprawling AI-assisted authoring toolchain—agents, skills, MCP servers, memory, and hooks—into one local dashboard, keeping a fast-growing …

AI Automation · Information Development

Unified API Cross-Reference Table

AI-automated API cross-reference that consolidates endpoints scattered across SAP Digital Manufacturing systems into a single, validated, publish-ready table, linking every API …

Localization Strategy

Illumina China Localization Strategy

End-to-end localization strategy and operations redesign that transformed Illumina China's fragmented, vendor-driven translation work into a scalable, governed system delivering …

All projects →

Skills & Tools

Structured authoring and content strategy across the full documentation set — with hands-on AI-in-docs practice and a localization background.

DITA / structured authoring Information architecture Terminology & content models UX writing API documentation LLM / RAG for docs Localization strategy Oxygen XML IXIASOFT DITA CCMS

All skills & tools →

Writing Samples

Ten content types — application help, setup guides, API docs, tutorials, release notes, and more — each with an approach note and, where available, a downloadable sample.

Browse writing samples →